Why Is My eSIM Not Working: eSIM Troubleshooting Guide

Reboot Your Device: A simple reboot can refresh the system and resolve temporary glitches. To do this, power off your device and then turn it back on.

Check Mobile Data Settings: Go to “Settings > Mobile/Cellular Data.” Here, verify that your eSIM settings are correctly configured.

Enable Data Roaming When Abroad: If you’re traveling, activate data roaming to maintain eSIM connectivity. This is found under “Settings > Mobile/Cellular Data > Mobile/Cellular Data Options > Data Roaming.”

Network Settings Reset: If the problem persists, reset your network settings. This is done via “Settings >General > Transfer or Reset Device > Reset > Reset Network Settings.” Remember, this will also erase saved Wi-Fi networks, VPN settings, and APN settings.

3. To Fix Android & eSIM Not Working:

APN Configuration: Navigate to Settings > Mobile & Network > eSIM plan >Access Point Names. Add a new APN with the name "plus" and ensure no username or password is set. Select this APN.

Check for Adequate Signal: As with iOS, start by ensuring your Android device has good network coverage.

Reboot Your Device: Power off and then turn your device back on to reset the system.

Toggle Cellular Data: Sometimes deactivating and reactivating cellular data can help. Navigate to “Settings >Mobile/Cellular Data Network > Mobile/Cellular Data” to do this.

Reset Network Settings: If the issue isn’t resolved, reset your network settings. On Android, go to “Settings > General > Reset Network Settings > Reset Settings.” This step, like with iOS, will also reset your Wi-Fi and other network-related settings.

4. Reset Data Connection

Airplane Mode Trick: Enable Airplane Mode for 30 seconds, then disable it. This forces a network reconnect. Allow up to 15 minutes for the eSIM to authenticate and start receiving data.

5. Manually Select a Network

For Apple iOS (iPhone): Go to Settings >Cellular > eSIM plan > Network Selection. Disable "Automatic" and manually select an available network. After connecting, revert the selection to "Automatic."

If manual network selection is needed, contacting support can guide you to the most suitable network.

Additional Solutions

Still No Connection?

Submit a Support Request: If issues persist after following the above steps, reach out for further assistance.

Consider External Factors: Sometimes, no service areas or network issues beyond control can affect connectivity. Setting the Network Selection to "Automatic" allows your device to keep searching for a signal.

Additional Considerations for eSIM Functionality

Device Status: Reported as Lost or Stolen

Devices reported as lost or stolen are typically restricted from accessing network services. This restriction extends to eSIM installation and activation. If your device is under this category, resolving the issue with your service provider is necessary before eSIM functionality can be restored.

Accidental Deletion of eSIM

In the event of an accidental eSIM deletion, immediate contact with your service provider’s customer support is advisable. Depending on whether your eSIM is from a traditional telecom provider, you might need to access your mobile account online and follow the procedure to acquire a new eSIM.

Network Coverage and Service Limitations

Strong network coverage is paramount for eSIM functionality. If you're experiencing inadequate data speeds, it could be attributed to network service limitations in your area. Engaging your service provider can offer insights and solutions to these challenges.

Transferring eSIM Between Devices

Transferring an eSIM to a different device requires that both devices support eSIM technology. For mobile carriers, this process is often manageable through the carrier’s website, typically under options like ‘Transfer eSIM’ or ‘Change Device’. It’s important to have the IMEI number of your new device ready for this procedure.