PRIVACY POLICY
Last updated: 15/04/2025
This Privacy Policy explains how eSIM FOX (“we”, “our”, “us”) collects, uses, and protects your personal data when you visit our website www.esimfox.com, create an account, or purchase any of our services.
We are committed to protecting your privacy in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws in Germany and the European Union.
1. Who We Are
eSIM FOX
Registered in Germany
📧 Contact: support@esimfox.com
We act as the Data Controller for all data we collect through our website and services.
2. What Personal Data We Collect
We collect the following data when you interact with our platform:
When you visit the website:
IP address
Browser type and version
Device information
Cookies and usage data
When you create an account or make a purchase:
Full name
Email address
Payment details (processed by Stripe or PayPal – we do not store full credit card data)
Country of destination for your eSIM
Order and usage history (plans bought, top-ups, QR code generation, etc.)
Optional:
Phone number (if you opt in for SMS alerts)
3. How We Use Your Data
We use your data for the following purposes:
To deliver and manage your eSIM and data plan services
To send you important service updates (e.g., payment confirmation, QR code delivery, usage alerts)
To send marketing emails (you can opt out anytime)
To detect fraud and unauthorized use
To improve our website performance through analytics tools
4. Legal Basis for Processing
We rely on the following lawful bases for processing your data:
Performance of a contract – to fulfill your purchase of eSIM and data services
Legitimate interest – to prevent fraud and improve user experience
Consent – for optional communications (newsletters, SMS updates)
Legal obligation – to meet tax and accounting requirements
5. Cookies and Tracking
We use cookies to:
Enable website functionality
Analyze website traffic (via Google Analytics)
Store preferences
You can manage cookie settings in your browser or through our cookie banner.
Google Analytics may collect anonymized usage data. You can opt out here: https://tools.google.com/dlpage/gaoptout
6. How We Share Your Data
We never sell your data. We only share data with trusted third parties when necessary to deliver our service:
Payment providers (Stripe, PayPal)
eSIM provisioning partners (e.g., for QR code generation and plan activation)
Analytics and email tools (e.g., Google Analytics, transactional email services)
All third-party providers comply with GDPR and are under strict confidentiality agreements.
7. How We Store and Protect Your Data
We store your data on secure servers within the European Economic Area (EEA). We apply industry-standard security measures including:
HTTPS encryption
Secure API token usage
Role-based access controls
Data minimization practices
We only keep your data as long as needed to fulfill our services or comply with legal obligations.
8. Your Rights Under GDPR
As an EU resident, you have the right to:
Access the data we hold about you
Request correction of incorrect data
Request deletion of your data ("Right to be Forgotten")
Object to data processing for marketing
Withdraw consent at any time
File a complaint with a data protection authority (e.g., the Bundesbeauftragte für den Datenschutz und die Informationsfreiheit (BfDI) in Germany)
To exercise any of these rights, email us at support@esimfox.com
9. Email and SMS Communications
By creating an account, you agree to receive essential transactional emails. You may also choose to receive:
Data usage alerts
Service updates
Travel tips and promotional offers
You can unsubscribe at any time via the email footer or by contacting us.
10. Children’s Privacy
Our service is not intended for individuals under 18 years old. We do not knowingly collect personal data from minors. If you are a parent or guardian and believe your child has provided us personal data, contact us and we will delete it.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website. We will notify you by email or platform notification if major changes are made.
12. Contact
If you have questions or concerns about how we handle your data:
📧 Email: support@esimfox.com
